Atlassian Admin

Job Description

Job Title: Atlassian Admin

Location: US-CO-Denver

CTH

Positions: 1

Seeking an Atlassian Administrator to support the implementation of Jira across our enterprise.  This role will provide strategic direction based on experience and expertise working in a large-scale, multi organization enterprise.  The ideal candidate is a technical person who can balance day-to-day operations with larger project work and has vast experience in Atlassian’s product portfolio.

Responsibilities:

• Own all administrative functions associated with workflows, automation, custom fields, schemes, permissions, add-ons, and integrations
• Ensure system availability of Atlassian tools based on defined SLAs
• Collaborate with Engineers, Change Management, and Release Management for integration with the CI/CD stack
• Develop metrics-based dashboards based on user requirements to provide development teams and senior leadership with actionable operational / performance status reports
• Optimize installation and support of plug-ins and integrations to minimize downtime and maximize functionality in accordance with enterprise roadmap
• Adhere to Jira best practices and maintain consistency across all instances
• Collaborate with partners requesting Atlassian changes to provide creative solutions for process problems that align with Jira standard methodologies in high growth environments
• On-board teams and individuals into the Atlassian Tool Set
• Create, manage and support Atlassian REST API for users to automate manual processes, implement business processes and extract data for reporting and analytics purposes
• Proactively plan and implement upgrades for the project management platforms
• Manage system access and permissions configurations to ensure compliance and enforce best practices

• Partner with other departments to coordinate infrastructure maintenance and system migrations
• Serve as internal SME for the Atlassian Tool Set

Qualifications:

• Technical expert level of JIRA Administration experience supporting large multi-organization enterprise environments
• Technical expert level experience with 100% of Jira, Service Desk, and Confluence Admin Interfaces and able to perform all administration tasks without supervision
• Technical expert level experience with Jira searches, JQL, reporting capabilities, dashboards, and add-ons that expand their functionality, and workflows
• Technical knowledge and experience on the Jira platform building complex workflows, permission schemes, and screens with proven track record with Atlassian installations, migrations, and upgrades
• Provide creative solutions for process problems that align with Jira standard methodologies in high growth environments while advocating for process efficiency and consistency
• Able to lead focused Jira and process discussions with a variety of organization members
• Excellent verbal and written communication skills
• Conceptual and practical understanding of Agile frameworks to include Scrum and Kanban
• Able to work independently and being a self-starter and strong analytical and problem-solving skills
• Preference for those who have worked with global teams and third party vendors / contractors
• Applicable JIRA certification(s) is a plus (E.g. ACP-120,ACP-620)