Job Description
Job Title: Head of IT Wireless Application Operations
# Positions: 1
Location: Englewood, CO
Type: Contract-to-Hire
Max Salary: up to 120K-130K/year
Job Description:
The Head of Wireless Applications Operations will provide end-to-end production support for Enterprise Applications. This team is tasked with supporting OSS/BSS, Retail, Middleware, and Data Management Systems, including billing, provisioning, activation, authentication, transaction processing, and location service applications. In this capacity, the team has responsibility for the critical systems our customer-facing employees depend upon in their daily work activities to provide the best possible experience to our customers. The leader of this team must work closely with peers, as well as build excellent working relationships with senior leaders across the company. The ideal candidate has a proven track record of building dynamic teams, is a creative thinker, problem solver, teacher, learner, and a fantastic leader of people. The leader of this organization will build a team of subject matter experts who will need to have a strong mix of both technical knowledge of the systems and technologies that support OSS/BSS/Retail platforms, as well as a strong focus on customer experience. This leader must also have demonstrated excellence in Incident Management and Problem Management.
Responsibilities:
- Develops and leads a world-class team focused on best-in-class reliability engineering and applications operations methodologies
- Develops a strong team, able to perform effective Incident Management from incident start through resolution, partnering with Development and Deployment to determine root causes, and driving rigorous Problem Management to follow through on actions
- Fosters and encourages a culture of clear and precise communication, continuous improvement, and employee engagement
- Challenges existing methods and drives new paradigms
- Provides both strategic leadership for the organization, as well as hands-on tactical daily leadership
- Develops strong working partnerships built on responsiveness and mutual accountability, with leaders inside and outside of the organization
- Sets monthly/quarterly goals and objectives and ensures resources are efficiently aligned to organizational goals and objectives
Experience:
- 10+ years in IT
- Strong experience with Intake, Problem Management, and Service Availability Management
- Exceptional written and oral communication skills, with the ability to articulate complex emergent situations clearly and plainly
- Knowledge of public cloud, preferably AWS services and operations
- 10+ years experience with BSS/OSS/Retail Applications
- Knowledge/experience with configuration mgmt (Chef, Puppet, Ansible, Salt)
- Knowledge/experience with Infrastructure as Code (Terraform, CloudFormation)
- Knowledge/experience with CI/CD tools and concepts.
- Ability to establish rapport, credibility, and influence in a highly cross-functional, matrixed organization
- Entrepreneurial attitude and ability to drive best practice innovation
- Highly collaborative with a strong work ethic
- Embraces challenges, displays strong creative flexibility
- Bachelor’s degree or equivalent
- Familiarity with Site Reliability Engineering (SRE)
- Data networking
- Enterprise software releases
- AWS and Cloud Services
Development tools and enterprise monitoring systems
