IT Analyst

Job Description

IT Analyst (Junior/Senior level)

Direct Hire

Location: San Francisco, CA

Start: ASAP

Responsibilities

• Provide support for a hybrid office and remote working environment, during PDT (West Coast) core business hours
• Onboard new employees and orient them with company systems, applications, and IT policies on a rotating basis
• Integrate approved systems, applications, and tools with the current environment
• Experience working with Managed Service Providers (MSP)
• Contribute to projects on the IT roadmap and department OKRs
• Manage software and hardware inventory
• Troubleshoot user, device, network, and A/V issues
• Evangelize an IT culture of automation, self-service, and best practices to enable client users optimize their daily productivity
• Participate in on-call rotations
• Work closely with individual contributors and management to identify, triage, and mitigate issues
• Create and maintain knowledge base documentation for use of internal team and employees
• Stay current with technology trends and developments in the industry

Qualifications

• 5+ years of relevant IT experience
• 5+ years experience troubleshooting Apple Macbook and Lenovo hardware
• Experience managing and troubleshooting MacOSX and Windows operating systems
• Comfortable using common IT inventory and auditing tools like, JAMF, Intune, Crowdstrike, and Oomnitza
• Experience working with and managing Atlassian products such as JIRA, Confluence, Service Desk, and Bitbucket
• Experience working closely with Security teams to drive compliance with SOC2, PCI, or similar certifications
• Systematic problem-solving approach, coupled with strong communication skills, customer service, and a sense of ownership and drive
• Strong work ethic with the ability to work independently and work in a remote environment