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Location: San Francisco, CA
Job Type: Direct Hire
Job Code: JPC - 185

Job Description

IT Analyst (Junior/Senior level)

Direct Hire

Location: San Francisco, CA

Start: ASAP


  • Provide support for a hybrid office and remote working environment, during PDT (West Coast) core business hours
  • Onboard new employees and orient them with company systems, applications, and IT policies on a rotating basis
  • Integrate approved systems, applications, and tools with the current environment
  • Experience working with Managed Service Providers (MSP)
  • Contribute to projects on the IT roadmap and department OKRs
  • Manage software and hardware inventory
  • Troubleshoot user, device, network, and A/V issues
  • Evangelize an IT culture of automation, self-service, and best practices to enable client users optimize their daily productivity
  • Participate in on-call rotations
  • Work closely with individual contributors and management to identify, triage, and mitigate issues
  • Create and maintain knowledge base documentation for use of internal team and employees
  • Stay current with technology trends and developments in the industry


  • 5+ years of relevant IT experience
  • 5+ years experience troubleshooting Apple Macbook and Lenovo hardware
  • Experience managing and troubleshooting MacOSX and Windows operating systems
  • Comfortable using common IT inventory and auditing tools like, JAMF, Intune, Crowdstrike, and Oomnitza
  • Experience working with and managing Atlassian products such as JIRA, Confluence, Service Desk, and Bitbucket
  • Experience working closely with Security teams to drive compliance with SOC2, PCI, or similar certifications
  • Systematic problem-solving approach, coupled with strong communication skills, customer service, and a sense of ownership and drive
  • Strong work ethic with the ability to work independently and work in a remote environment
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