Job Description
Job Title: Staff Program Manager (Infrastructure/Operations/Security/Cloud)
# Positions: 1
Overview
Over the past 30 years, our client has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable of turning ideas and strategies into world-class results.
Job Description
A Staff Program Manager for Infrastructure/Operations is responsible for the overall direction, coordination, implementation, execution, control and completion of Infrastructure IT, operations, and security projects, ensuring consistency with company strategy, commitments, and goals.
Responsibilities:
- Lead the planning and implementation of the Infrastructure and Operations Program
- Present and negotiate with customer, senior management, and IT teams
- Facilitate the definition of program scope, goals and deliverables
- Create Governance, Executive Status Reports, and Roadmaps
- Develop full scale Program plans working with various IT and Business teams
- Assemble and coordinate Program staff and manage program resource allocation
- Plan and schedule program timelines and necessary weekly/daily or ad hoc meetings
- Track program deliverables and fill out the program RAID using appropriate tools
- Provide direction and support to Infrastructure/Ops program team and coordinate with the IT Program managers
- Constantly monitor and report on progress of the program to all stakeholders
- Present reports defining program progress, problems and solutions, and perform risk management
- Implement and manage program changes and interventions to achieve program outputs
- Provide program evaluations and assessment of results throughout and post project deployment
Experience:
- 7+ years of Program Management experience – preferably in Infrastructure, Cloud, Operations, and Security
- 6+ years in IT; Includes IT, Cloud, Security, and vendor certifications and training
- Ability to communicate effectively, both verbally and in writing, to interact effectively with IT management, software development and test teams, and infrastructure teams
- Knowledge of both theoretical and practical aspects of program management
- Knowledge of technical hardware and operations program management techniques and tools
- Knowledge of working with Vendor SOWs, RFPs, and contracts
- Working knowledge of IT systems, Agile, and SDLC
- Direct work experience in technical infrastructure and security program management capacity and vendor management
- Proven experience in people management, strategic planning, risk management, and change management
- Solid experience with GSuite, Visio, and MSProject
- Ability to communicate effectively with senior level executives.
- Strong negotiation/facilitation skills with an ability to gain consensus
- Ability to consult with customers at a business level.
- Ability to translate and communicate a customer’s strategic opportunities into requirements for the technical teams
- Excellent written and presentation skills and strong decision making skills
- Ability to facilitate solutions in a complex IT technology and business environment and able to adapt quickly to change.
- Ability to manage customer expectations throughout the program implementation and delivery process.
- Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders.
- Formal knowledge of Program management principles, processes, and tools
- Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or related degree
- PMP certification and Advanced Degree preferred
Desired Knowledge Areas:
· Microsoft Active Directory / Exchange email
· UNIX servers, SQL servers, Windows servers and clients
· NAS and SAN Storage
· Data networking
· Wireless systems
· Enterprise software releases
· AWS and Cloud Services
· DevOps and CI/CD pipelines
· Security and enterprise monitoring systems and tools
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