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Location: Englewood, CO
Job Type: Contract to Hire
Job Code: JPC - 162

Job Description

Job Title: Support Desk Technician

Location: US-CO-Englewood

Positions – 1


Max Salary – 43K



Primary responsibilities include:

  • Troubleshooting local device issues, account issues and password resets over the phone.
  • Secondary duties will include ticket creation and management and IHS trouble shooting for Mobility Support.
  • Escalate complex issues to the Tier II team when necessary.
  • Communicate effectively and professionally with all levels of personnel and management.
  • Work as a team player with individuals from all departments.
  • Other duties are determined based on needs of the business.




Required Skills:

  • 3+ years of relevant experience OR Bachelor’s degree +1 year  relevant work experience
  • Strong customer service skills including follow through and follow-up
  • Curiosity and a desire to solve problems correctly the first time
  • Ability to manage, track and prioritize multiple tasks and projects
  • Willingness to share knowledge and expertise with teammates
  • Attention to detail and willingness to go the extra mile
  • History of exceeding ticket closure goals
  • Proven ability to document customer contacts, troubleshooting steps, current status and resolutions in tickets
  • Strong Windows and Mac support experience
  • A positive and proactive attitude toward finding solutions, meeting commitments, and assisting others
  • Great communication skills (people person)
  • Thrive in a fast paced and high pressure environment
  • Team player who works well with others

Preferred skills:

  • Experience administering objects in Active Directory
  • Experience with Microsoft SCCM
  • Experience with ServiceNow
  • Technical documentation abilities
  • Experience using G Suite
  • Experience supporting Mac OS in an enterprise environment
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