Support Desk Technician

Job Description

Job Title: Support Desk Technician

Location: US-CO-Englewood

Positions – 1

CTH

Max Salary – 43K

Responsibilities:

Primary responsibilities include:

• Troubleshooting local device issues, account issues and password resets over the phone.
• Secondary duties will include ticket creation and management and IHS trouble shooting for Mobility Support.
• Escalate complex issues to the Tier II team when necessary.
• Communicate effectively and professionally with all levels of personnel and management.
• Work as a team player with individuals from all departments.
• Other duties are determined based on needs of the business.

Qualifications:

Required Skills:

• 3+ years of relevant experience OR Bachelor’s degree +1 year  relevant work experience
• Strong customer service skills including follow through and follow-up
• Curiosity and a desire to solve problems correctly the first time
• Ability to manage, track and prioritize multiple tasks and projects
• Willingness to share knowledge and expertise with teammates
• Attention to detail and willingness to go the extra mile
• History of exceeding ticket closure goals
• Proven ability to document customer contacts, troubleshooting steps, current status and resolutions in tickets
• Strong Windows and Mac support experience
• A positive and proactive attitude toward finding solutions, meeting commitments, and assisting others
• Great communication skills (people person)
• Thrive in a fast paced and high pressure environment
• Team player who works well with others

Preferred skills:

• Experience administering objects in Active Directory
• Experience with Microsoft SCCM
• Experience with ServiceNow
• Technical documentation abilities
• Experience using G Suite
• Experience supporting Mac OS in an enterprise environment