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Location: Cedar Rapids, IA
Job Type: Direct Hire
Job Code: JPC - 103

Job Description

Job Title: Technician I

Direct Hire

Location: Cedar Rapids, Iowa

Interview Process: 1st interview meet face to face with management team at location in Cedar Rapids, Iowa. 2nd interview will be the last interview and it will be with Jenny over the phone.

Schedule: M-F, overtime if needed and rotating on-call at times

Who We’re Looking For
We are looking for install and network infrastructure technician who serves as the front-line representative and a key member of our service-oriented team. You should be an individual who has excellent customer service skill, is self-motivated, and has troubleshooting skill. You should also be comfortable working in heights and in an outside setting constantly.
You will be required to pass drug test, background check, and MVR check.
What You Will Do
Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing ladders and working on rooftops.
Responsibilities also include completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment; provides prompt response to network issues; conducting preventive network repair; maintains backhaul network; repairing network outages. May work with high voltage AC and DC electrical systems.
*this is not a complete list of job responsibilities. You will be provided with a complete list later during the hiring process
With everything we do, we connect people to an extraordinary experience! This includes our employees and the benefits we offer which is why you will see a structure that allows you to choose the benefits that are best for you and your family.
Benefits Paid at 100% by the company
• Paid Time Off (starting at 14 days per year)
• 8 Paid Holidays
• Company Service (where available)
• Disability insurance
• Basic Life (minimum of $50,000)
• Employee Assistance Program
Additional Benefits
• Medical
• Vision
• Health Savings Account
• Flexible Spending Accounts
• Accident Insurance
• 401 (K) Retirement Savings Account
• Sales commission and on-call pay as applicable
Waiting Period- First of the month on or after date of hire. Applies to most benefits except PTO, holidays (no waiting) and Company Service (30 day wait)
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
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