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Location: Englewood, CO
Job Type: Contract to Hire
Job Code: JPC - 164

Job Description

Job Title: Wireless Applications Operations Support Engineer

# Positions: 3

Location: Englewood, CO

Type: Contract-to-Hire

Max Salary: 120K-130K/year

 

Job Description:

The Wireless Applications Operations Support Engineer will provide end-to-end production support for Enterprise Applications. This individual is tasked with supporting OSS/BSS, Retail, Middleware, and Data Management Systems, including billing, provisioning, activation, authentication, transaction processing, and location service applications. In this capacity, the individual has responsibility for the critical systems our customer-facing employees depend upon in their daily work activities to provide the best possible experience to our customers. The ideal candidate has a proven track record of being part of a dynamic team, is a creative thinker, problem solver, learner. The individual of this team will be a subject matter expert who will need to have a strong mix of both technical knowledge of the systems and technologies that support OSS/BSS/Retail platforms, as well as a strong focus on customer experience. This individual must also have demonstrated excellence in Incident Management and Problem Management.

Responsibilities:

  • Develops best-in-class reliability engineering and applications operations methodologies and delivery
  • Able to perform effective Incident Management from incident start through resolution, partnering with Development and Deployment to determine root causes, and driving rigorous Problem Management to follow through on actions
  • Clear and precise communication, continuous improvement, and employee engagement
  • Challenges existing methods and drives new paradigms

 

Experience:

  • 5+ years in IT
  • Strong experience with Intake, Problem Management, and Service Availability Management
  • Exceptional written and oral communication skills, with the ability to articulate complex emergent situations clearly and plainly
  • 5+ years experience with BSS/OSS/Retail Applications
  • Knowledge/experience with configuration mgmt (Chef, Puppet, Ansible, Salt)
  • Knowledge/experience with Infrastructure as Code (Terraform, CloudFormation)
  • Knowledge/experience with CI/CD tools and concepts
  • Entrepreneurial attitude and ability to drive best practice innovation
  • Highly collaborative with a strong work ethic
  • Embraces challenges, displays strong creative flexibility
  • Bachelor’s degree or equivalent
  • Familiarity with Site Reliability Engineering (SRE)

Desired Knowledge Areas:

  • Data networking
  • Enterprise software releases
  • AWS and Cloud Services
  • AnchorDevelopment tools and enterprise monitoring systems
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